Privacy policy

Last updated: 11 August 2021

This Privacy Policy describes Our policies and procedures regarding the collection, use and disclosure of Your information when You use the Service and informs You of Your privacy rights and how the law protects You.
We use Your personal data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.

Interpretation and definitions


Words with an initial capital letter have meanings defined in the following terms. The following definitions have the same meaning whether they appear in the singular or plural.


For the purposes of this Privacy Policy:

Account means a single account created for You to access our Service or certain parts of our Service.
Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) means Best of Tours SAS, 26 rue de la Calade, 84200 Carpentras, FRANCE. For the purposes of the GDPR, the Company is the data controller.
Cookies are small files placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website among its many uses.
Referring country: France
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), means the Company as a legal entity which, alone or jointly with others, determines the purposes and means of processing Personal Data.
Device means any device that allows access to the Service, such as a computer, mobile phone or digital tablet.
Do Not Track (DNT) is a concept that has been promoted by US regulators, in particular the Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for Internet users to control the tracking of their online activities on websites.
Facebook Page is a public profile named Best of Tours Ltd. specifically created by the Company on the Facebook social network, accessible from
Personal Data is any information that relates to an identified or identifiable individual. For the purposes of the GDPR, Personal Data means any information about you such as a name, identification number, location data, online identifier or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity.
Service means the website.
Service provider means any natural or legal person who processes data on behalf of the Company. It means third party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used. For the purposes of the GDPR, service providers are considered data processors.
Third Party Social Media Service means any website or social networking website through which a User may log in or create an account to use the Service.
Usage Data means automatically collected data, either generated by the use of the Service or from the Service’s infrastructure itself (e.g. the length of time a page is visited).
Website means Boticonline, accessible from
You means the individual accessing or using the Service, or the company, or other legal entity on whose behalf that individual accesses or uses the Service, as the case may be.
For the purposes of the GDPR (General Data Protection Regulation), You may be referred to as the Data Subject or the User as you are the natural person using the Service.

Collection and use of your personal data

Types of data collected

Personal Data: When using Our Service, We may ask You to provide Us with certain personally identifiable information that may be used to contact or identify You. Personally identifiable information may include, but is not limited to: email address, first and last name.

Usage Data: Usage Data is collected automatically when you use the Service.
Usage Data may include information such as the Internet Protocol address (e.g., IP address) of your device, browser type, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service by or through a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you are using, your mobile device’s unique identifier, your mobile device’s IP address, your mobile operating system, the type of mobile web browser you are using, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Tracking Technologies and Cookies: We use cookies and similar tracking technologies to track activity on Our Service and store certain information. The tracking technologies used are tags, markers and scripts to collect and track information and to improve and analyse our service. The technologies we use may include:

  • Cookies or browser cookies. A cookie is a small file placed on Your device. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies.
  • Flash cookies. Some features of our Service may use locally stored objects (or Flash Cookies) to collect and store information about your preferences or activity on our Service. Flash Cookies are not managed by the same browser settings used for Browser Cookies. For more information on how you can delete Flash Cookies, please read “Where can I change my settings to disable or delete local shared objects?” available at
  • Web Beacons. Certain sections of our Service and emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags and single-pixel gifs) that allow the Company, for example, to count users who have visited those pages or opened an email and to perform other website statistics (for example, to record the popularity of a certain section and to verify system and server integrity).

Cookies can be either “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you log out, while session cookies are deleted as soon as you close your web browser. You can read more about cookies here: All about cookies by TermsFeed.

We use both session cookies and persistent cookies for the purposes set out below:

  • Necessary / essential cookies:

Type: Session cookies.
Administered by: Us
Purpose: These Cookies are essential to provide You with the services available on the Website and to enable You to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services You have requested cannot be provided, and We use these Cookies only to provide those services to You.

  • Cookie Policy / Notice Acceptance of Cookies :

Type: Persistent Cookies
Administered by: Us
Purpose: These cookies identify whether users have accepted the use of cookies on the website.

  • Functionality cookies :

Type: Persistent cookies
Administered by: Us
Purpose: These cookies allow us to remember the choices you make when using the website, such as remembering your login details or language preferences. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences each time you use the website.

  • Tracking and performance cookies :

Type: Persistent cookies
Administered by : Third party
Purpose: These cookies are used to track information about website traffic and how users use the website. The information collected through these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is usually linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these Cookies to test new pages, features or functionality on the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please see our cookie policy or the Cookies section of our privacy policy.

Use of your personal data

The Company may use personal data for the following purposes:

  • To provide and maintain our Service, including to monitor the use of our Service.
  • To manage your account: to manage your registration as a user of the Service. The Personal Data you provide may give you access to various features of the Service that are available to you as a registered user.
  • To perform a contract: the making, fulfilling and performance of the contract for the purchase of products, items or services purchased by You or any other contract with Us through the Service.
  • To contact You: to contact You by email, phone calls, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informational communications related to contracted features, products or services, including security updates, where necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other goods, services and events we offer that are similar to those you have already purchased or enquired about, unless you have opted out of receiving such information.
  • To manage your requests: To respond to and manage requests you make of us.
    For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or a portion of Our assets, whether as a going concern or in bankruptcy, liquidation or similar proceedings, in which Personal Information We hold about users of Our Services is one of the transferred assets.

We may share Your Personal Information in the following situations:

  • With Service Providers: We may share Your Personal Information with Service Providers to monitor and analyse the use of our Service, to process payments, to contact you.
    For Business Transfers: We may share or transfer Your Personal Information as part of, or during the negotiation of, any merger, sale of Company assets, financing or acquisition of all or part of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to comply with this Privacy Policy. Affiliates include our parent company and any other subsidiary, joint venture partner or other company that we control or that is under common control with us.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
  • With Other Users: When You share personal information or otherwise interact in the public areas with other users, that information can be seen by all users and can be publicly distributed to the outside world. If you interact with other users or register through a third party social media service, your contacts on the third party social media service may see your name, profile, photos and description of your activity. Similarly, other users will be able to see descriptions of your business, communicate with you and view your profile.

With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of Your Personal Data

The Company will retain Your Personal Information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, unless such data is used to enhance the security or improve the functionality of Our Service, or We are legally required to retain such data for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and at any other location where the parties involved in the processing are located. This means that this information may be transferred to – and stored on – computers located outside Your state, province, country or other governmental jurisdiction where data protection laws may differ from those of Your jurisdiction.

Your consent to this Privacy Policy, followed by your submission of such information, constitutes your agreement to such transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your personal data will take place to any organisation or country unless there are adequate controls in place, including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business transactions:

If the Company is involved in a merger, acquisition or sale of assets, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and is subject to a different privacy policy.

Law Enforcement:

In certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).

Other legal requirements:

The Company may disclose Your Personal Data if it believes in good faith that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in relation to the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability.

Security of Your Personal Data:

The security of Your Personal Data is important to Us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although We endeavour to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.

Detailed information about the processing of your personal data

The service providers we use may have access to Your Personal Data. These third party providers collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.


We may use third party service providers to monitor and analyse the use of Our Service.

  • Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and analyses website traffic. Google uses the collected data to track and monitor the use of our services. This data is shared with other Google services. Google may use the data collected to contextualise and personalise ads in its own advertising network.

You can opt out of making your activity on the Service available to Google Analytics by installing the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about visit activity with Google Analytics.

For more information about Google’s privacy practices, please visit Google’s privacy and terms of use webpage:

  • Firebase

Firebase is an analytics service provided by Google Inc. You can disable certain features of Firebase through your mobile device settings, such as your device’s advertising settings, or by following the instructions provided by Google in its privacy policy:

We also encourage you to review Google’s privacy policy:

For more information about the type of information Firebase collects, please see the How Google uses data when you use its partners’ sites or applications:

  • Flurry Analytics

The Flurry Analytics service is provided by Yahoo! Inc. You can opt out of the Flurry Analytics service to prevent Flurry Analytics from using and sharing your information by visiting the Flurry opt-out page:

For more information about Yahoo! privacy practices and policies, please visit their privacy policy page:

Email marketing

We may use your personal information to send you newsletters, marketing or promotional materials and other information that may be of interest to you. You can choose not to receive any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

We may use email marketing service providers to manage and send emails to you.

Woocommerce: their privacy policy can be found at
Sendinblue: their privacy policy can be found at


We may provide paid products and/or services as part of the Service. In this case, we may use third party services to process payments (e.g. payment processors).

We do not store or collect your payment card details. This information is provided directly to our third party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set forth by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of payment information.

Stripe: their privacy policy can be found at

Usage, Performance and Miscellaneous

We may use third party service providers to enhance our service.

  • Google Places:

Google Places is a service that returns location information using HTTP requests. It is operated by Google. The Google Places service may collect information about you and your device for security purposes. Information collected by Google Places is handled in accordance with Google’s privacy policy:

Privacy policy RGPD

Legal basis for processing personal data under the GDPR.

We may process personal data under the following conditions:

  • Consent: You have given your consent to process Personal Data for one or more specific purposes.
  • Performance of a contract: The provision of Personal Data is necessary for the performance of a contract with You and/or for any pre-contractual obligations of the same.
  • Legal Obligations: The processing of Personal Data is necessary to comply with a legal obligation to which the Company is subject.
  • Vital Interests: The processing of Personal Data is necessary for the protection of Your vital interests or those of another individual.
  • Public Interests: The processing of Personal Data is related to a task which is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate Interests: The processing of Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In all cases, the Company will be happy to help clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

Your rights under the GDPR

The Company is committed to respecting the confidentiality of Your Personal Data and to ensuring that You can exercise Your rights.

You have the right under this Privacy Policy and by law if you are in the EU to:

  • Request access to Your Personal Data. The right to access, update or delete the information we hold about you. Where possible, you can access, update or request the deletion of your personal data directly in the settings section of your account. If you are unable to perform these actions yourself, please contact us for assistance. This also allows you to receive a copy of the personal data we hold about you.
  • Request correction of the personal data we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.
    Object to the processing of your personal data. This right exists where We rely on a legitimate interest as the legal basis for Our processing and there is something about Your particular circumstances that causes You to object to Our processing of Your Personal Data on this ground. You also have the right to object where We process Your Personal Data for direct marketing purposes.
  • Request the deletion of Your Personal Data. You have the right to ask Us to erase or delete Personal Data where there is no valid reason for Us to continue processing it.
  • Request the transfer of your Personal Data. We will provide you, or a third party chosen by you, with your Personal Data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you originally consented to us using or where we have used that information to perform a contract with you.
    Withdrawing your consent. You have the right to withdraw your consent to our use of your personal data. If you withdraw your consent, we may not be able to provide you with access to specific features of the service.

Exercising your GDPR data protection rights

You may exercise Your rights of access, rectification, cancellation and objection by contacting Us. Please note that We may ask You to verify your identity before responding to these requests. If You make a request, We will do Our best to respond to You as soon as possible.

You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Facebook Page

Data Controller for the Facebook Page

The Company is the Data Controller of Your personal data collected when using the Service. As operator of the Facebook Fan Page, the Company and the operator of the social network Facebook are joint Controllers.

The Company has entered into agreements with Facebook that define, among other things, the terms of use of the Facebook Fan Page. These terms are primarily based on Facebook’s Terms of Service:

See Facebook’s Privacy Policy: for more information about how Facebook handles personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025.

Facebook Insights

We use Facebook Insights as part of the operation of the Facebook Fan Page and on the basis of the GDPR, to obtain anonymized statistical data about Our users.

For this purpose, Facebook places a Cookie on the device of the user who visits Our Facebook Page. Each Cookie contains a unique identification code and remains active for a period of two years, unless it is deleted before the end of this period.

Facebook receives, records, and processes the information stored in the Cookie, including when the user visits Facebook services, services that are provided by other Facebook Fan Page members, and services of other companies that use Facebook services.

For more information about Facebook’s privacy practices, please see Facebook’s privacy policy at

Do Not Track Policy as required by the California Online Privacy Protection Act (CalOPPA)

Our service does not respond to “Do Not Track” signals.

However, some third-party websites do keep track of your browsing activities. If you visit such websites, you can set your preferences in your web browser to inform the websites that you do not wish to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party’s site. We urge you to review the privacy policy of each site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party site or service.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will notify you by email and/or by a prominent notice on our service, before the change becomes effective and the “last updated” date is updated at the top of this Privacy Policy.

You should check this Privacy Policy regularly for any changes. Changes to this Privacy Policy will be effective when posted on this page.

Contacting Us

If you have any questions about this privacy policy, you can contact us:

By email:

By visiting this page on our website: